Help desk
We can help
At Reserve Chalet, we want your experiences on our platform to be simple and fun. Help Desk is where you can learn more about any of our functions, tools or policies.
If you don't find what you are looking for in this section, contact our Customer Service team.
Get started
Ready to list your property? It's easy! If you have a space to offer for short or long-term rental, you're already halfway there. Register and create your listing.
Start welcoming guests and earning today!
Create your listing
Here's how to create your listing to advertise your property:
- Log in to your account.
- Go to your dashboard from the top right green menu.
- Select the menu.
- Choose "Add Property".
- Follow the steps provided to complete your listing.
- Enter your credit card information for subscription.
- Your listing is now live!
Additionally, there are many more options to customize your listing. Here's how:
- Click on the menu from your dashboard.
- Select "Listing".
- Choose the right arrow.
There are many options such as customizable language text, security deposit options, and more. You can also modify your listing from there.
Create your account
Creating a Reserve Chalet account is free and straightforward. Just go to reservechalet.com, click "Register" in the top right corner of the green menu, and follow the instructions.
You can create an account using your preferred email address.
After you register, you can book a property or add a listing.
Visit profile & showcase in account section to Show off your property by adding company info, uploading a logo, and writing a description.
You can also get a link to share your profile and listings with potential travelers.
All infos
Here's a rundown of what you can do in your account section:
- Personal Information: Update your personal details like your address, email, and password here.
- Profile & Showcase: Show off your property by adding company info, uploading a logo, and writing a description. You can also get a link to share your profile and listings with potential travelers.
- Notifications: Manage your email preferences and choose what notifications you want to receive.
- Recent Account Access: Check out recent activity on your account to make sure everything\'s secure.
- Payouts: Set up your payment info to get funds from traveler reservations.
- Payments: Keep track of your subscription payments and manage your payment methods. If you need to change your credit card for a listing subscription, you can do that in the "Modify Listing" section under the "Payments" tab. Hope that helps! Let us know if you have any questions.
Cancellation
When you, as a host, decide to cancel a reservation with Reserve Chalet, the entire reservation amount will be refunded to the guest. However, please note that you will be responsible for covering any credit card reservation fees that were initiated by the payment made by the traveler when they booked the reservation.
Cancellation
When a traveler, decide to cancel a reservation on Reserve Chalet, the cancellation policy that was in effect at the time of booking, as selected by the host, will apply. Funds will be refunded according to the cancellation policies outlined in the service agreement. If as a host you wishes to make alternative arrangements to accommodate your cancellation, you may do so outside of the platform.
Online reservation
When a reservation is made online, the traveler pays the reservation fee as set by the host. The traveler will also pay a transaction fee, which is the fee for processing the credit card payment, and this fee will be remitted to Reserve Chalet. Hosts have the option to deactivate online reservations and manage bookings independently, using alternative payment methods and manually blocking dates.
Synchronization
To synchronize a calendar on Reserve Chalet, follow these steps:
- Click on the menu from your dashboard.
- Select "Listing."
- Choose the right arrow to go to the availability section.
- Here, you can import or export any iCal calendar to keep your reservations updated and avoid double booking.
Manage
In the Calendar tab, you can manage your availability, pricing, and minimum night stay for specific dates:
- Block Dates: Use this option to mark dates as unavailable for rental, ensuring no bookings are made for those dates.
- Change Price or minimum night stay on Specific Dates: Adjust the rental price for selected dates to reflect seasonal changes or special events Set a minimum night stay requirement for particular dates, allowing you to tailor your rental policies to different periods or events.
With these options, you can customize your rental schedule to better meet your needs and maximize your property's potential.
Payouts
To receive payouts for reservations at your property, you must set up a payout method.
- Log in to your account.
- Go to the "Payout" section.
- Select "Manage Payout Method".
All payments are initiated 24 hours after the guest checks in.
Taxes
We collect and remit taxes on your behalf in some region or jurisdiction. If you self collect taxes and are registered to tax-authorities, provide us the tax id informations and Reserve chalet will remit the tax directly to you.
Visit Payout section to add your tax id informations.
Local laws
As a vacation rental host with Reserve Chalet, it's crucial to be aware of the regulations in your area. While we don't offer legal advice, we want to provide you with helpful insights to navigate your local laws effectively. Here are some key considerations:
- Business Licenses: Certain jurisdictions may require hosts to obtain a business license before renting out their property. Check with your local government for specific requirements and application procedures.
- Zoning Rules: Local zoning laws dictate how your property can be used. Ensure your listing complies with zoning requirements by reviewing your city's zoning code or contacting local officials for guidance. Some areas may mandate a special permit for short-term rentals. Contact your local government to determine if this applies to you and how to obtain the necessary permit.
- Taxes: Hosts may be required to collect and remit taxes on rental income. Check with your local government to understand your tax obligations. In certain cases, Reserve Chalet may automatically handle tax collection and remittance on your behalf.
- Building and Housing Standards: Your property must meet minimum construction, design, and maintenance standards set by local regulations. These standards often cover aspects such as habitability, health, and safety. Contact your local authorities for information on relevant regulations and inspections.
- Other Rules: Review any additional contracts or regulations applicable to your listing, such as lease agreements, condo association rules, or tenant organization regulations.
For further guidance or clarification, reach out to your local government or consult legal professionals specializing in vacation rental laws.